Help Center

Find answers to common questions and get the support you need

Frequently Asked Questions

Property Rentals

What types of properties do you offer?

We offer a variety of rental properties, including luxury penthouses, beachfront apartments, private villas, condos, and townhouses in prime locations like Cabarete, Santiago, and Puerto Plata.

How do I book a property?

Simply contact us with your preferred dates and property choice. We'll guide you through the reservation process, payment details, and any additional requirements. You can reach us via phone, email, or WhatsApp.

What amenities are included in the properties?

Many of our properties feature exclusive amenities such as Jacuzzis, private pools, rooftop terraces, oceanfront views, fully equipped kitchens, and 24/7 security. Check the individual listing for specific details.

Are properties pet-friendly?

Some of our properties are pet-friendly. Please check the property listing or contact us directly to confirm if pets are allowed for your chosen property.

What is the minimum rental period?

Minimum rental periods vary by property. Some properties are available for short-term rentals (weekly), while others may require monthly commitments. Contact us for specific details about your preferred property.

Property Sales

Can foreigners buy property in the Dominican Republic?

Yes, foreigners can buy property in the Dominican Republic. The process is straightforward, and we can guide you through all legal requirements and documentation needed for property purchase.

What are the costs involved in buying property?

In addition to the property price, you should budget for legal fees, transfer taxes (typically 3% of the property value), notary fees, and registration costs. We'll provide a detailed breakdown during the purchase process.

Do you offer financing options?

We can connect you with local banks and financial institutions that offer mortgage options for qualified buyers. Contact us to discuss your financing needs.

How long does the property purchase process take?

The typical purchase process takes 30-60 days from offer acceptance to closing, depending on due diligence, financing, and legal requirements. We'll keep you informed throughout the process.

Services

What services do you offer?

We offer car rentals, airport transfers, guided tours, event planning, and transition coaching services to help make your stay in the Dominican Republic seamless and enjoyable.

How do I book a service?

You can book any of our services by contacting us directly via phone, email, or WhatsApp. We'll confirm availability and provide you with all the details you need.

Do you provide airport pickup services?

Yes, we offer professional airport transfer services with flight tracking, meet & greet service, and comfortable vehicles. Book in advance to ensure availability.

Are your tour guides multilingual?

Yes, our tour guides speak multiple languages including English, Spanish, French, and German. Please specify your language preference when booking.

General

How can I contact customer support?

You can reach us via phone at +1 (201) 675-9359, email, or WhatsApp. Our team is available to assist with any inquiries, bookings, or assistance during your stay.

What payment methods do you accept?

We accept various payment methods including bank transfers, credit cards, and cash payments. Payment terms will be discussed during the booking process.

Do you offer property management services?

Yes, we offer comprehensive property management services for property owners, including maintenance, guest services, and rental management.

What areas do you serve?

We primarily serve Cabarete, Puerto Plata, Santiago, and surrounding areas in the Dominican Republic. Contact us to see if we can assist with properties or services in other locations.

Still Need Help?

Our team is here to assist you. Get in touch with us and we'll be happy to help with any questions or concerns.

Phone: +1 (201) 675-9359

Email: @tommysellsdr